Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or refund. Please note that customers are responsible for return shipping.

 

Handmade Items Return & Replacement Policy

Each piece is crafted with care, and we want you to enjoy your purchase. Since these items are made-to-order, please review the following guidelines for returns and replacements.

Return & Replacement Eligibility

  • Damaged or Defective Items: If your handmade item arrives damaged or defective, please contact us within 14 days of receiving it to arrange a return. Once the item is returned, we’ll promptly send a replacement or issue a refund, based on your preference.
  • Incorrect Orders: If you receive an incorrect item, please reach out to us within 14 days of delivery, and we’ll provide instructions on returning the item. A replacement or refund will be issued once the item is returned.

Non-Eligible Returns

  • Change of Mind: Due to the made-to-order nature of our handmade items, we cannot accept returns for reasons related to preference or changes of mind. For questions or clarifications, please contact us before completing your purchase.

Return Process

  • Return Instructions: When returning a handmade item, please use the return address provided on the original shipping label.
  • Refunds & Replacements: Once we receive and inspect the returned item, we will process a replacement or refund to your original payment method. Refunds may take several business days to appear, depending on your bank.

Print-on-Demand Return & Replacement Policy

Our goal is to ensure you receive your order in perfect condition. Because of the nature of our print-on-demand items we do not accept returns. However, if your item arrives damaged or defective, we’re here to help with a replacement or refund.

Replacement Eligibility

  • Damaged or Defective Items: If your item arrives with any damage or defects, please reach out within 14 days of receiving your order. We’ll arrange a replacement at no additional cost.
  • Incorrect Orders: For items with incorrect designs or sizes, please notify us within 14 days of delivery to ensure a prompt replacement.

Replacement Process

  • Contact Us: Send an email to us at info@fantasyartscreates.com with your order number and a clear photo of the item showing the issue.
  • Review and Dispatch: Once we verify the details, we’ll work with our production partner, Printify, to have a replacement item produced and shipped to you as soon as possible.

Additional Notes

  • No Returns Needed: There’s no need to send the damaged or defective item back to us. Simply provide the photo, and we’ll handle the rest.
  • Lost Packages: If you believe your order is lost, please contact us, and we’ll coordinate with Printify to investigate and arrange a replacement if necessary.

We’re committed to ensuring a smooth and satisfactory experience, so please feel free to reach out by way of email with any questions or concerns.